To: K-list
Recieved: 2003/12/04 22:29
Subject: Re: [K-list] Re: email and body language
From: hbrost
On 2003/12/04 22:29, hbrost posted thus to the K-list:
Dear Steve and All,
I almost totally disagree with you (!) and agree with Hillary. And I'd like to add yet another perspective: What one hears in the voice over the telephone. From other's feedback, my "tone" via email is less than inviting? People say I'm too much to the point OR that I write too much between the lines. Personally, I've never been one to meet others in person - it's too much of an overload for me. I've been on the phone, as a headhunter, executive search type, for over twenty years. Literally, I'm able to see an entire persona, background, skill set/s, nuances, imbrolios(?), via the voice, the phone. I'm <never> precise and neither is anyone else! ;-) The ego's vying for space, for ground in person is sometimes way too much to bear.. As one who's adapted to visualization through energy, please, give me the only the voice! At least to me, it's way more precise than email (which is dead space, almost), but also face-to-face communication. ...Hee, hee, no one sees me laughing into my hand when a serious candidate on the other end of the line is trying to bullshit!
Hety
Email does have its shortcomings in terms of providing the additional
context of body language, intonation, and other nonliteral stuff we'd
typically find in a "conventional" in-person communication event.
I actually think email can simultaneously be beneficial when viewed from
the perspective of precision of communication vs. quantity of information
communicated. Many folks produce lots of "noise" when communicating --
inconsistencies in body language, or slight shifts in focus that are
annoying in person, but part of the sender's evolving understanding of the
message as it's being created.
I enjoy the use of email for providing a single literal message without the
clutter and extra baggage of intonation, body language, pace, and so on. I
like writing a message, reading it over several times to ensure it's what I
mean, and then sending.
My personal experience is that the vast majority of communication in the
verbal/interpersonal venue is focused on the wrapper and not the
message. Didn't Eddie Izzard make a joke about that? (70% what you see,
20% what you hear, 10% or less the actual message)
John Kennedy's famous "Ich bin ein Berliner..." speech is a perfect example.
Steve
------------------------------------------------------------------------
I believe people and products both need less packaging
Because bullshit is still bullshit when you peel off all the wrapping.
-- Alix Olson
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